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Frequently asked questions

Decluttering

No. Please leave your space in all its chaotic glory so we have an accurate understanding of what's happening. We are here to help you, not judge you.
Yes. Decluttering paves the way for positive results and the ability to maintain the new organized systems we put in place for you. We understand that emotions and history are embedded in our possessions and that deciding what to "keep/discard/donate/sell" can be overwhelming. We will declutter together as a team! We will encourage and support you, and you will never be forced to part with anything you are not ready to.
While you need to be on-site for decluttering, organizing is something we typically do without the assistance of the client. Depending on your comfort level, you can be on-site catching up on Netflix or out and about enjoying some fresh air and "you" time.

Every client and space is unique and we do not have a one size fits all approach. The location and scope of projects vary, rooms and things have different levels of emotional connections, and clients all have their own nuances. While experience allows us to have an idea of the timeline, we've also come to learn that we really don't know what we're dealing with until we dig in. We are committed to working diligently and making the most out of our time on-site.
Yes. See services for details.
Additional time may be added at the standard hourly rate of $70 per hour.
Any unused hours remaining at the end of your project may be redeemed within one year of the original purchase date. Unused hours can be applied to your next project or to a maintenance refresh session. Unused hours may be gifted providing the recipient agrees to having a professional organizer into their home and is onboard with the process. Unused hours may be subject to an additional purchase to meet minimum requirements. Unused hours are not refundable.

Yes. Our packages have reduced rates and are great options for those with larger projects. See services for details.
We sure do! We understand that life happens and needs change, and sometimes a "refresh" is helpful. Some clients also enjoy the peace of mind of having us return on a scheduled recurring basis to handle all the upkeep on their behalf. Maintenance sessions are available for clients with whom we have previously worked with. See services for details.
At this time, we do not offer this service, however, we can provide clients with a list of recommended third party vendors if requested.
We will wipe down and clean any shelving, drawers, or other spaces that are involved in the project. Professional organizers do not do general housecleaning.

No. Our rates are for the project only and do not include the cost of products. We will work within an agreed upon budget and purchase client-approved products. We do not upcharge for any products purchased for your project.
Clients are under no obligation to purchase any products for their project. We can use items already on-site. We can also create a product-free transformation of your space for you.
No. Our rates include the time we spend to curate a list of products used in your project.

We currently accept cash, PayPal, Venmo, Zelle, and credit cards.
During the months of June, July, and August, garages and other outdoor spaces will have a modest upcharge to our standard rates due to the temperatures in Las Cruces and the surrounding areas we serve.
Our travel time is complimentary to clients who reside within our service area, and a modest prorated surcharge will be added per session to those outside it.
We sure do! Happy clients and word of mouth are our best testimonials. Refer us to your friends, family, and coworkers, and once they schedule a session, you'll receive a discount off your current session or to put towards your next one. A VISA gift card is also available, should you prefer that instead.

We recognize that pets and scents can cause allergic reactions or be migraine triggers for some individuals. To be transparent, we have two canine fur-babies. We ask that you let us know if you have any feline ones. To the best of our ability, we will arrive scent-free to your home upon request.
We are committed to your safety and to ours. We are fully vaccinated and boosted, and will wear a mask in your home if requested to do so. Clients are required to complete a COVID-19 waiver prior to the start of their project. Sessions that are impacted by COVID-19 will be rescheduled at no additional fee.

Absolutely! We take your privacy very seriously. Details of your consultation, scope of your project, condition of your space, and your budget are safeguarded and confidential. We also require your written consent to share images of your space on - but not limited to - the Organ Mountain Organizer's social media platforms, website, and marketing materials.
Our organizing and the systems we put in place are client-specific. One person's "after" may be someone else's "before" and vice versa. Every project we complete is designed around each client's end goal, life style, and their ability to maintain the space. These criteria may be vastly different from yours. We will happily provide you with a sample portfolio of our happy clients' spaces upon request.